UK Banks Hit by Glitch: Customers See Other Users’ Transactions
UK Banks Hit by Glitch: Customers See Other Users’ Transactions
Hundreds report a glitch across Lloyds, Halifax and Bank of Scotland apps showing other users' transactions; banks are investigating.
A technical glitch hit Lloyds Banking Group's brands—Lloyds Bank, Halifax and Bank of Scotland—early Thursday, with hundreds of customers reporting that their mobile and online banking apps displayed other users' transactions. Outage monitors across the UK picked up a spike in activity as people took to social media to share screenshots and experiences.
Lloyds said it was investigating and reviewing what happened after customers described seeing payments, balances or other transaction details belonging to someone else. The issue appeared to affect users across the country on various devices, underscoring the growing reliance on digital banking.
The Independent reported that some customers were able to see other people's transactions within the same banking apps. In a brief statement, the banks said they are looking into the incident and will provide updates as more information becomes available. Customers were urged to remain vigilant and monitor their accounts for unfamiliar activity while the investigation continues.
Security experts note that data-privacy concerns can arise when banking apps display another user’s information, even temporarily. Banks typically respond with rapid investigations, temporary freezes if needed, and follow-up communications to reassure customers. Authorities may review the incident to ensure regulatory obligations are met, including timely disclosure if any data exposure is confirmed. Meanwhile, customers are advised to watch for unusual activity, change passwords if prompted by the bank, and keep software up to date as the banks work to restore normal service.
