Royal Mail workers accuse bosses of instructing mail-hiding to hit targets
Royal Mail workers accuse bosses of instructing mail-hiding to hit targets
Postal workers allege managers asked them to hide mail to fake on-time deliveries, raising questions about target culture and accountability.
A wave of accusations from Royal Mail staff has cast doubt on how delivery targets are measured. Workers say they were told to hide letters and parcels so the numbers would appear to meet the promised deadlines.
The allegations describe a system where mail could be diverted or omitted from delivery counts until performance metrics are signed off. Some staff reportedly used a phrase to justify the practice, suggesting the mail could be taken for a ride to keep figures looking healthy.
In Parliament and among inspectors, MPs have issued warnings and raised concerns about a culture that could undermine public trust in the postal service. The seriousness of the claims has prompted calls for scrutiny and a formal review of how delivery targets are set and measured.
Royal Mail has not publicly commented in this summary, but the unfolding claims have sparked calls for accountability and stronger oversight to ensure mail is delivered properly and transparently. The potential impact on customers—who rely on timely and accurate deliveries—adds urgency to the discussion about the integrity of performance targets in essential services.
