IndiGo launches root-cause review as DGCA flags disruptions
IndiGo launches root-cause review as DGCA flags disruptions
IndiGo kicks off a root-cause analysis into recent flight disruptions as the DGCA issues show-cause notices to top executives, signaling tighter regulatory scrutiny.
IndiGo has begun a full root-cause analysis into the network-wide disruptions that have hit the airline over the past five days. Company officials say operations are gradually stabilising and the aim is to return to full normalcy by December 10. The carrier, which typically operates about 2,300 flights a day, has been cancelling hundreds of services since Tuesday as the disruptions ripple across schedules. The issues come as the second phase of new Flight Duty Time Limitations norms for pilots rolled out on November 1, tightening night-landing limits and requiring tighter duty schedules.
An airline official stressed the disruptions were the result of a combination of factors, and the root-cause analysis will determine how much each factor contributed. The official asserted IndiGo still has enough cockpit crew and rejected talk of a hiring freeze, countering speculation that a leaner model and reduced buffer were to blame.
DGCA has issued show-cause notices to IndiGo CEO Pieter Elbers and Accountable Manager Isidro Porqueras, seeking explanations for the disruptions. The regulator warned that failure to provide a satisfactory response could lead to penalties.
Despite the turmoil, the airline said conditions began to improve by December 7, with cancellations easing and daily flights rising toward 1,650, up from about 1,500 on December 6. The airline emphasised that normalization is underway and that services will stabilize as the root-cause work progresses.
Additionally, a four-member inquiry panel has been formed by the DGCA to investigate the crisis and suggest measures to prevent a recurrence. The regulator's action underscores the seriousness with which authorities are treating the disruptions.
In another development, IndiGo received a limited reprieve: the regulator granted a one-time extension to respond to the show-cause notices, setting a relaxed deadline of 6 pm on Monday, December 8. The regulator cautioned that failure to file a complete and comprehensive reply could lead to ex-parte action based on available records.
As the investigation unfolds, industry observers say the episode highlights the fragile balance in Indian aviation between scheduling, safety and workforce management. Regulators are likely to keep a close watch on how the carrier addresses the issues and restores confidence as the December target for full stability approaches.
Cover image source: ‘Mental harassment because of IndiGo’: MoS Civil Aviation Murlidhar Mohol Speaks on Flight Chaos 🔗
